I would appreciate you reaching out to me via our telephone number which you have( 1-91), so that I can forward you photos of our text message conversations with your wife in the days preceding her ride. It was decided that booker behaved in the exact manner that we would prefer a horse to behave in such circumstances, as well as the employees. It is very extremely rare that we have an incident, however when we do it is thoroughly investigated, to assess whether or not any changes need to be made, Occasionally there are.The assessment of the situation was completed, all guides were interviewed, as well as guest. Our specific aim with the individual statements is to evaluate the horses in every situation to make sure that if a horse was at fault that they are removed from our program. You’re absolutely correct, before anyone left the property the employees did take a statement from each rider, which is part of our safety protocol so that the entire situation may be evaluated by management to see if any safety measures were not handled properly, this has nothing to do with litigation and everything to do with providing the safest environment that we’re able to while working with live animals. Your wife did fall off her horse, simply, losing her balance on the third time that your group began trotting, when she fell, her horse stopped and stood still beside her patiently while we assisted her – one of the guides actually had to take Booker (her horse, Who is also used by the police department here for searching for missing people in heavily wooded areas) by the reins and walk him away. I feel it necessary to share the circumstances of this incident because of your review. I am disappointed to see your negative review, in light of the fact that not only did our employees have multiple conversations with both you, your wife and your son via text message and via telephone but one of our employees (Karen), actually traveled down to Jacksonville ( an hour away ) to the hospital to see your wife and spoke with you and your son while she was there.
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